Business Framework

Who We Are (Timeless)

Our Purpose

Courageous Influence

With our team | With our guests | With our community | With Chick-fil-A

Core Values

Guests First | Continuous Improvement | Hustle | Professionalism | Optimism

Our Promise

We want our employees to T.H.R.I.V.E.

What’s Our Goal (3-10 Years)

Shared Vision: To Be West Palm Beach’s Most Caring Business

We Do This By: Winning the Hearts of Our Team and Our Guests Every Day

Core Strategy

• Attract Exceptional Talent

• Unique Development Opportuntities

• Nurture a Culture of Care

Triple Win +1

• 8% Annual Sales Growth

• Top 20% Overall Satisfaction

• Consistently Excellent Net Profit

• Elite Food Safety

What’s Important Now (1-3 Years)

Our Challenge: Grow our Enterprise Capabilities to Meet the Demands of Our Marketplace

Talent Paradigm

• Talent Magnet - Front Line Focus

• Develop Quickly + Launch - Young Director Focus

• Develop + Retain - Career Oriented Focus | Succession Planning Focus

Big Moves

• Next Level Drive-Thru

• Maximize Digital Sales Channels

• Optimize Team Member Development and Experience

• Ensure a Clean and Safe Environment

Long-Term Result: Healthy, Purpose-Driven Growth Oriented Business